Etimad Platform Achieves Second Place in the 2026 Digital Experience Maturity Index

Etimad platform secured the second position among government platforms in the 2026 Digital Experience Maturity Index released by the Digital Government Authority, improving by two ranks compared to 2025. It achieved a score of 94.36 %, classified as Advanced, in the evaluation results announced on Wednesday, which covered 59 government platforms. Etimad topped the digital platforms in several primary and secondary indicators, most notably the sub‑indicator for digital inclusiveness, where it ranked first with 90.40 % at an Advanced level. This indicator reflects awareness of the importance of designing services that meet the needs of people with disabilities and the elderly, enabling them to use the services independently and effectively. The platform also led in the complaint handling perspective, achieving first place with 98.15 % at a Distinguished level. In the technology and tools perspective, it ranked second with 97.22 % at a Distinguished level, and in the user experience perspective, it placed third with 94.59 % at an Advanced level. The CEO of the National Center for Government Resource Systems, Engineer Yusuf bin Abdulrahman Al‑Harqan, affirmed that this digital leadership of Etimad platform reflects the Center’s commitment to elevating the quality of government resource system services. He noted that this progress results from cumulative work centered on the beneficiary, delivering smoother and more reliable digital solutions. He explained that the platform has now become a comprehensive digital umbrella that supports government entities through integrated services covering financial, human, procurement, and supply‑chain aspects, thereby enhancing operational efficiency and increasing transparency. It is worth mentioning that  Etimad platform is one of the national platforms that provides financial, human, procurement, and supply‑chain resource management services. It achieves integration among governmental, private, financial, banking sectors, and individuals, which enhances the efficiency of digital services, improves the business environment, and enables the provision of government resource data. This empowers decision‑makers across all regulatory and supervisory bodies to contribute to higher transparency, integrity, and more efficient government spending.