A Digitally Enabled State Using Its Government Resources

Etimad Platform, affiliated with the National Center for Government Resource Systems, achieved fourth place in the 2025 Digital Experience Maturity Index issued by the Digital Government Authority, advancing two places compared to 2024. The platform achieved a score of 91.43%, at an advanced level. Etimad Platform also topped the digital platforms in the Technology and Tools perspective, achieving first place with a score of 96.33%, at a distinguished level. This was according to the evaluation results announced on Wednesday, which included 50 government platforms.​

The Etimad Platform secured the second position among government platforms in the 2026 Digital Experience Maturity Index released by the Digital Government Authority, improving by two ranks compared to 2025. It achieved a score of 94.36%, classified as Advanced, in the evaluation results announced on Wednesday, which covered 59 government platforms. Etimad topped the digital platforms in several primary and secondary indicators, most notably the sub‑indicator for digital inclusiveness, where it ranked first with 90.40% at an Advanced level. This indicator reflects awareness of the importance of designing services that meet the needs of people with disabilities and the elderly, enabling them to use the services independently and effectively. The platform also led in the complaint handling perspective, achieving first place with 98.15% at a Distinguished level. In the technology and tools perspective, it ranked second with 97.22% at a Distinguished level, and in the user experience perspective, it placed third with 94.59% at an Advanced level. The CEO of the National Center for Government Resource Systems, Engineer Yousef bin Abdulrahman Al-Hargan, affirmed that this digital leadership of the Etimad Platform reflects the Center’s commitment to elevating the quality of government resource system services. He noted that this progress results from cumulative work centered on the beneficiary, delivering smoother and more reliable digital solutions. He explained that the platform has now become a comprehensive digital umbrella that supports government entities through integrated services covering financial, human, procurement, and supply‑chain aspects, thereby enhancing operational efficiency and increasing transparency. It is worth mentioning that the Etimad Platform is one of the national platforms that provide financial, human, procurement, and supply‑chain resource management services. It achieves integration among the governmental, private, financial, and banking sectors, and individuals, which enhances the efficiency of digital services, improves the business environment, and enables the provision of government resource data. This empowers decision‑makers across all regulatory and supervisory bodies to contribute to higher transparency, integrity, and more efficient government spending.

The Ministry of Finance, in partnership with the National Center for Government Resource Systems, has announced the launch of the Financial Claims Service through the “Etimad Platform.” The service enables private-sector entities to carry out their projects and financial transactions in accordance with the highest standards of efficiency and transparency, as part of the Ministry’s efforts to achieve the objectives of Saudi Arabia’s Vision 2030. Assistant Minister of Finance for Financial Affairs, Yasser Al-Qahtani, explained that the launch of the service comes as part of the government’s continued support for the private sector, enabling it to contribute to economic growth and achieve the objectives of Saudi Vision 2030. He noted that the service reflects the Ministry’s core values of transparency, partnership, achievement, and commitment. The service offers several benefits, including enabling both private-sector entities and government agencies to submit financial claims for contracts, preventing duplicate financial claims by either party, and allowing private-sector entities to track the status of their financial claims and obtain completion certificates. It also facilitates the tracking of procedures for issuing payment orders and processing payments for all claims, without exception, once the required supporting documentation has been completed in accordance with the terms of the contract. He further noted that the Financial Claims Submission Service enables private-sector entities to submit financial claims directly to government agencies through the Etimad Platform and complete the payment-cycle procedures electronically. Performance is also monitored through Service Level Agreements (SLAs). The Etimad Platform has achieved a significant transformation in services related to tenders, contracts, payments, employee financial entitlements, revenue collection, and other services provided to beneficiary sectors. This reflects the scale of efforts undertaken to digitally transform public financial procedures. The Ministry of Finance called on contractors and suppliers to register and take advantage of the Financial Claims Submission Service by visiting the Etimad website at etimad.sa.

The National Center for Government Resource Systems won the Global Excellence Award for Best Project Management Office for 2022, presented by the Project Management Institute (PMI), in recognition of its efforts in implementing best practices and global methodologies in project management and fully automating its procedures. This coincided with the Kingdom hosting the first Project Management Offices Summit on November 3, organized by the Project Management Institute, Saudi Arabia branch.